{"id":719,"date":"2008-07-30T14:24:31","date_gmt":"2008-07-30T20:24:31","guid":{"rendered":"http:\/\/nerdflood.wordpress.com\/?p=719"},"modified":"2008-07-30T14:24:31","modified_gmt":"2008-07-30T20:24:31","slug":"spoke-too-soon-steam-gives-me-a-refund","status":"publish","type":"post","link":"https:\/\/nathanielpayne.com\/blog\/spoke-too-soon-steam-gives-me-a-refund\/","title":{"rendered":"Spoke too soon, Steam gives me a refund"},"content":{"rendered":"<p>So, I guess I <a href=\"http:\/\/nerdflood.com\/2008\/07\/30\/steam-doesnt-offer-a-refund-even-if-the-software-doesnt-work\/\">complained too quickly<\/a>. I sent this follow-up message to Steam just before posting my blog post earlier today:<\/p>\n<blockquote><p>Steam won&#8217;t offer a refund even when the software in question doesn&#8217;t work properly? I&#8217;m sorry, but that isn&#8217;t how it works &#8220;with most software products.&#8221; You can usually obtain a refund if the software doesn&#8217;t function as intended, as is the case here.<\/p>\n<p>I guess if this is the way Steam is going to operate, I&#8217;ll just be purchasing my games from somewhere else from now on.<\/p><\/blockquote>\n<p>Not much of a threat considering how much business Steam probably does on a daily basis. However, less than an hour later, I receive a follow-up message from Steam. Much to my surprise, a full refund was currently processing, accompanied by a reminder that this was a one-time customer service gesture, and that future purchases would have to adhere to the outlined agreement.<\/p>\n<p>Which is perfectly fine, I say. Unless I buy something else from them that doesn&#8217;t work. Until then, however, they&#8217;ve just managed to retain a customer by breaking their own rules and making me happy. Good for them! Guess I&#8217;ll <a href=\"http:\/\/friendfeed.com\/e\/624eef68-5f37-39b9-bd88-2d45f6aa6c95\/Steam-doesn-t-offer-a-refund-even-if-the-software\/\">call off the dogs<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>So, I guess I complained too quickly. I sent this follow-up message to Steam just before posting my blog post earlier today: Steam won&#8217;t offer a refund even when the software in question doesn&#8217;t work properly? I&#8217;m sorry, but that isn&#8217;t how it works &#8220;with most software products.&#8221; You can usually obtain a refund if [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[245],"tags":[271,605,129],"class_list":["post-719","post","type-post","status-publish","format-standard","hentry","category-gaming","tag-money","tag-refunds","tag-steam","last-post"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/nathanielpayne.com\/blog\/wp-json\/wp\/v2\/posts\/719","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nathanielpayne.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nathanielpayne.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nathanielpayne.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nathanielpayne.com\/blog\/wp-json\/wp\/v2\/comments?post=719"}],"version-history":[{"count":0,"href":"https:\/\/nathanielpayne.com\/blog\/wp-json\/wp\/v2\/posts\/719\/revisions"}],"wp:attachment":[{"href":"https:\/\/nathanielpayne.com\/blog\/wp-json\/wp\/v2\/media?parent=719"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nathanielpayne.com\/blog\/wp-json\/wp\/v2\/categories?post=719"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nathanielpayne.com\/blog\/wp-json\/wp\/v2\/tags?post=719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}